OMNI-CHANNEL
ALL IN ONE SOLUTION
A survey is a method of gathering information using relevant questions from a sample of people with the aim of understanding populations as a whole.
Amazon Connect Contact Center Services and Salesforce work together to provide the necessary foundation for your organization's customer service experience
Customer Service and Console based Salesforce feature that helps automatic routing of work items to agents.
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Amazon Connect is an omnichannel cloud-based contact center that scales to support businesses of any size.
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Einstein bots can interact with customers quickly and accurately without waiting for a human agent.
Provides intelligent and embedded high-volume outbound communications across multiple channels,
including voice, SMS, and email.
The Amazon Connect CTI Adapter for Salesforce provides the core integration between the two platforms. It embeds the Amazon Connect Contact Control Panel into Salesforce which provides telephony control as well as access to event data coming from Amazon Connect.
An Omni-Channel chatbot is an AI-enabled chatbot that provides customers with an integrated buying and customer support experience across all channels Omni-Channel is a tool that sits inside of either the Sales or Service Console that, once enabled and configured, automatically pushes work to users in real time. A true Omni-Channel customer service center allows your customers to connect seamlessly with your support staff using multiple channels.
Our culture is based on our motto “Collaboration meets Innovation” and we have created an atmosphere where our team combines real time technology with an understanding of business information to come up with innovative and smart solutions.
Increase customer satisfaction with hyper-personalized service. Drag and Drop Contact Flow Editor lets you create effective and efficient customer interactions.
Amazon Connect offers powerful analytics tools, Efficient tools in one UI to deliver productive customer conversation and improve CAST.
Surveys are for collecting feedback and data from your users or customers by using a simple editor. The survey data that you collect from participants is stored in your org.
+15714827788
+919847716272
+41793373442
1900 Campus Commons Drive,Suite 100, Reston,
VA 20191
NIRAST Solutions Pvt. Ltd., Amstor Building, Technopark Phase-1, Trivandrum-695581, Kerala
Paulstrasse 4
8008 Zurich
CONTACT@NIRASYSTEMS.COM