EINSTEIN BOT
Einstein Bot is a conversational chatbot powered using Salesforce's AI layer and interact with customers and provide them with the information.
It is an additional channel of engagement (along with phone, email, text message, and social media) for customers.
Quick Case Deflection
Chatbots are smart enough to answer the basic queries of the people so that not many cases are logged and only a few of them need to wait for an agent to get them resolved.
Reduced Waiting Time
Chatbots solve most of the cases at their end only so that not many people need to witness this scene.
Saves Times for Agents
It saves much time for the agents as well, and this time can be well utilized in some other productive works to maintain their efficiency and workflow.
Intelligent Responses
Chatbots are responsible for quick and intelligent responses to the customers’ queries, and let agents focus only on the complex work.
It is a chat tool with more Interactive, and Save Time.
Effective
Use the Omni Supervisor feature to monitor human agent's workloads and the status of work items that are routed by Omni-Channel.
Customer friendly
Understand Customer Intent with natural language processing. Bot gracefully asks the customer to try their input again with correct formatting.
These bots welcome customers with a grand greeting, and also redirect them to the relevant agents whenever they feel the need for the same
Key benefits of Einstein Bot
- Transfer Bot Conversations.
- Train Your Bot to Understand Customer Intent.
- Delay Bots Responses.
- Evaluate Your Bots .
- Conversation Repair.
- Always Available Customer Support.
- Ease the load on your employees.
- Makes Customer more happy and feeling friendly to interact
- More Interactive, and Save Time.
- Provide knowledge on different topics to customers.
- Can provide videos, images, URLs, etc on search topics.
- Prompt the customers with Menu Options
- Companies can provide exposure of their most important features to customers.
- Capacity based Routing
- Chatbots can transfer to Human Agents for further assistance based on the capacity and workload of agents
Einstein Bot software
Advanced Einstein Bot Chatbot has features like Analytical Studio, Einstein Discovery, Einstein Prediction Builder, Data Platform, etc.
More about pricing